Which phone service number should I call?

You can get help from the union’s phone service numbers in various situations.

Employment Advice

In employment related questions, call Employment Advice at 020 690 447.

– You can ask Employment Advice about all matters related to collective agreements and conditions of employment, for example midweek holiday compensations, annual holidays, salary increases, employment contracts or service increments. You can also call Employment Advice in matters related to disagreements at the workplace, says Kauno Koskela, Head of Bargaining responsible for Employment Advice. You may also email your questions to [email protected]

Working Environment and Social Security Advice

The number 020 690 449 is reserved for working environment and social security matters.

– You can call the Working Environment and Social Security Advice number regarding all workplace health and safety and equality matters. The number also helps you with matters related to income during incapacity for work, rehabilitation, and pensions as well as for example questions about parental leave, says Head of the Working Environment Department Juha Pesola.

Working Environment advice is also available via email at [email protected]

Membership Services

In matters related to membership fees, membership fee exemption or, for example, invoice reference numbers of such members who pay their fees themselves and other membership related questions, do contact our Membership Services either by calling 020 690 446 or emailing [email protected]

Employer Services

Employer Services are available for employers by telephone at 020 774 1190 (a toll number) or email at [email protected]

Material Orders

The union’s Mailing Services help members with their material orders. You can order, for example, collective agreements, materials for chief shop steward and labour protection delegate elections as well as envelopes by emailing [email protected] or calling 020 774 1026. You can also place an order with this electronic form. Also paid books, such as a wage structure handbook or labour movement song books, are available for order from the Mailing Services.

Unemployment Fund Services

In matters related to unemployment security, such as earnings-related allowance and other benefits, you can call the phone service of The Unemployment Fund of Finnish Industrial Workers at 020 690 455. Members can also contact the unemployment fund through this secure form.

Service Hours and Fees

All phone services are available from Monday to Friday from 8.30 am to 3 pm, with the exception that Member Services are closed on Thursdays. Also, Material Services closes at 2.30 pm.

Calling the service phone numbers directly costs only the standard local network or the standard mobile rate. When calling the service numbers through the union switchboard, you are charged for the queue time of your connected call.